Return & Refund Form Do not fill Order Information Order Number * Full Name * Email Address * Phone (optional) Delivery Date * What happened? Issue Type * Select one Damaged in transit Production issue (our error) Customer accident / change of mind Missing items Wrong item received Other Describe the issue * Did the outer packaging show damage? — Yes No Not sure Desired Resolution * Select one Replacement Refund Store Credit Please advise Photos (up to 5; JPG/PNG/PDF; max 10MB each) * Please include close-ups of the damage and a photo of the outer packaging & label for in-transit claims. Acknowledgements I understand Build-a-Candle will replace/refund items damaged in transit with photo proof submitted within 7 days of delivery. I understand returns for customer accidents/changes are accepted at Build-a-Candle's discretion. I consent to Build-a-Candle using this information to review and resolve my claim. Submit Claim Questions? Email bac@buildacandle.ca.
